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First Class Operations

What brings you
here today?

Three ways to build a sharper, more profitable business.
Pick your path.

Custom App & Tool Development

You have an idea or a build that's almost there

Whether your tool exists only in your head, or you've built most of it and can't get it live we take it from concept to reality. Fixed fee. Confidential process.

Idea to Proof high-fidelity prototype from your concept
The Last Mile take your 80%-built tool all the way to launch
Confidentiality agreement before we discuss your idea
Full build plan, cost estimate, and timeline included
$1,500 fixed-fee audit & validation
50% credited toward your full build if you proceed
Learn More Book a Discovery Call
Performance Tool Suite

Running a service business and need real answers

20+ diagnostic tools that give you specific numbers on capacity, profitability, hiring, and scale readiness. Start free no card required.

Capacity ceiling and profit leak calculators
Service-by-service profitability breakdown
Scale readiness, hiring timing, and operating model tools
All 20+ tools, all future additions one subscription
$39 / month · All Access · Cancel anytime
2 tools free on registration no card required
Get Instant Free Access Learn More
Need someone in the room?

Fractional COO support or a focused 3-hour operations audit when you need a senior operator, not a tool.

Fractional COO 3-Hour Audit
FCO Tool Suite
Performance Tool Suite

Can you answer these questions
about your business?

If not the tool suite gives you the exact numbers instantly. Plug in your figures and get an on-the-spot assessment with clear next steps.

Questions your business should be able to answer
The tools that light up below are the ones that answer this question
Client Capacity Planner
Client Profitability Calculator
Operational Throughput Analysis Tool
Scale Readiness Calculator
Hiring Readiness Calculator
Service Profitability Controller
Automation Readiness Assessment
Agency Operating Model Builder
Task Value Analyser
Pricing Strategy Calculator
Profit Leak Calculator
Cost of Vacancy Calculator
KPI Tracker
Time Value Analyser
Time Blocking Tool
Leadership Clarity & Delegation Matrix
Strategic Identity Calculator
4-Week Freedom Plan Template

20+ tools. One subscription.

2 tools free on registration no card required.

$39 / month Get Instant Free Access
FCO App Dev
Custom App & Tool Development

What could you build?

The list is genuinely endless. Here are the kinds of tools businesses come to us with and what becomes possible once they stop sitting on the idea.

Monthly Revenue $24,800 Subscriptions Active Capacity 78% Profit/Client $1.2k Scale Ready Yes

Custom Client & Operations Dashboards

A single command view across your P&L, client metrics, team health, and pipeline live, in one place. Built to replace the spreadsheet stack that slows down every decision you make.

Custom Payment Systems

Bespoke payment flows, subscription billing, usage-based pricing, or multi-party splits built to your exact model, not forced into a generic platform.

Custom Learning Management Systems

Fully branded LMS platforms for client onboarding, internal training, or productised knowledge without per-seat SaaS fees eating into your margins.

Client Portals & Reporting Tools

Give your clients a branded portal to view their results, reports, and project status instead of a PDF in their inbox and a follow-up email they didn't read.

Internal Workflow & Automation Tools

Replace the manual processes your team runs on spreadsheets and Slack threads. Custom tools that automate the repetitive and track the important.

Diagnostic & Assessment Tools

Tools that take a client's inputs and return a scored output health checks, readiness assessments, pricing calculators, or audit frameworks built around your methodology.

Membership & Community Platforms

Custom-built membership platforms with gated content, tiered access, and integrated payments without paying a platform tax on every member you add.

SaaS & Revenue-Generating Tools

If your idea is a tool other people would pay to use, we build it with monetisation built in from the start Stripe, auth, subscriptions, and a launch plan included.

Your idea belongs on this list.

The first conversation is free and protected by a Confidentiality Agreement. You don't need a spec sheet just the problem you're trying to solve.

See How It Works Book a Discovery Call
FCO FAQ
Common Questions

Everything you
need to know

Questions about the tool suite, the app development process, or how to get started answered clearly.

Performance Tool Suite
Custom App Development
General
What exactly is the Performance Tool Suite?
The Performance Tool Suite is a web app containing 20+ diagnostic tools built for service business owners. Each tool takes your real business numbers and returns specific, actionable outputs capacity ceilings, profitability breakdowns, scale readiness scores, hiring timing, and more. It's not a course or a framework. It's a calculator that tells you what's actually happening in your business.
What's included in the free access?
When you register, you get immediate access to 2 tools no credit card required. This gives you a genuine feel for how the suite works before you subscribe. The full suite of 20+ tools unlocks at $39/month.
Who is the tool suite built for?
Service business owners consultants, agencies, coaches, professional services firms, and any business that manages clients, capacity, and profitability. If you make decisions about pricing, hiring, or growth without solid data behind them, the tool suite is built for you.
How long does it take to get results from a tool?
Most tools take between 3 and 10 minutes to complete. You enter your numbers, the tool calculates your output, and you get an on-the-spot assessment with next steps. No waiting. No booking a call to get your results.
Can I cancel anytime?
Yes. No lock-in contracts. Cancel anytime from your account no calls, no forms, no friction. Your access continues until the end of your billing period.
What happens when new tools are added?
All new tools are included in your All Access subscription at no extra cost. The suite is actively developed new tools are added regularly based on what service business owners need most.
What is the $1,500 fee for exactly?
The $1,500 is a fixed-fee audit and validation engagement not the cost of a full build. For Idea to Proof, it covers a high-fidelity interactive prototype of your concept, a build plan, cost estimate, and timeline. For The Last Mile, it covers a full code audit and gap analysis of your existing build. It's the cost-responsible step before committing to full development.
How does the 50% credit work?
If you complete an engagement and choose us to build the full product, 50% of your $1,500 fee is credited directly toward your full build cost. It's not a sunk cost it's a head start.
Is my idea protected when I share it?
Yes. Before we discuss your idea, we sign a Confidentiality Agreement. Your concept, the data you share, and everything discussed in the discovery call is protected from the moment we speak. Your IP is yours always.
Do I need technical knowledge to get started?
None at all. If you can describe the problem your idea solves and who it's for, that's enough. We translate your vision into something technical not the other way around.
What types of tools and apps do you build?
Custom dashboards, client portals, internal workflow tools, SaaS products, custom LMS platforms, payment systems, diagnostic tools, membership platforms, and more. If it's a software tool that solves a real problem, we can build it.
How long does the Idea to Proof process take?
Typically two to four weeks from the discovery call to final delivery, depending on the complexity of your concept. You'll receive a clear timeline before the engagement begins no surprises.
What does First Class Operations actually do?
Two things. We build the Performance Tool Suite a diagnostic app for service business owners. And we build custom apps and tools for businesses and entrepreneurs who have an idea they need to bring to life. We also offer Fractional COO services and a 3-Hour Live Operations Audit for businesses that need a senior operator alongside them.
Where do I start if I'm not sure which service is right for me?
If you run a service business and want clarity on your numbers start with the free tool access. If you have a tool idea or an existing build that needs to get live book a discovery call. If you're not sure, a 30-minute call is all it takes to figure out exactly where you are and what makes sense.
What is the Fractional COO service?
Senior-level operational leadership without the cost of a full-time executive. Available as a monthly partnership or a focused project engagement building the systems, processes, and structure your business needs to run without you in every decision. Learn more about Fractional COO services.
What is the 3-Hour Live Operations Audit?
A focused three-hour live session where your five biggest operational bottlenecks are identified, prioritised, and given a clear action plan all before the call ends. Fixed fee, no ongoing commitment required. Learn more about the 3-Hour Audit.
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